Our vision is to produce consistently high quality autobody repair services to the industry with efficiency not seen before. In doing so we want to stand out as market leaders that others strive to follow. Our belief is that a difficult situation does not have to be difficult if managed with respect and dignity the people involved deserve. By listening to people we can focus on exactly what people are wanting and tailor our service to suit. With constant training and development we will always be at the forefront of our industry.
To read more about fleet accident repair services we offer click here.
At Flagstaff Autobody we believe there are 2 key service area our clients utilise.
Customer & Client Services.
We constantly develop and tailor our customer service with regular feedback from those who actually use it – our customers. Our customers range from Large Corporate Fleets, Fleet Leasing Companies, Insurance Companies down to smaller fleets and private individuals who are located all over Melbourne and into regional Victoria. We are focused on the requirements and needs of our clients and feel that with a tailored approach we can deliver a service that adds value to an area of your business usually reserved for the too hard bin. Our dedicated customer service staff are available to meet the commitment to our clients as we understand that a motor vehicle accident can be an awkward experience to manage. To minimise the inconvenience we have a large fleet of new and modern loan vehicles that are provided free to our clients. These loan vehicles are completely free from any signage and branding so you will not be driving around in someone else’s mobile billboard. You will be driving a regular vehicle going about your day as if the accident never happened. Although we are centrally located you will not be inconvenienced by taking your vehicle to us, our customer service staff will pick up and deliver your vehicle and our loan cars at a time and place that is convenient to you or the driver. In the event a vehicle is not drivable we operate our own Tow Truck to move Loan Cars and damaged vehicles between our repair facility and our clients. We are committed to a delivering high level of customer service that is highly regarded by our current clients.
Vehicle Repair Services.
To back up our customer service we provide very high quality and guaranteed Panel Beating . Our facility covers almost 2 acres and is fully secured with a back-to-base monitored alarm system for your peace of mind. We have highly skilled and fully trained staff that are continually trained on new processes and procedures. Manufacturer specifications are always adhered to, to assure that a vehicle is not just repaired but it is re-engineered back to OEM specifications. Flagstaff Autobody is a large scale repairer with a state-the-art facility. We have equipment levels that far surpass the standard of the industry. Our equipment allows the correct measuring, welding and refinishing of vehicles back to the manufacturers specifications. Being well equipped and capable of any type of repair from luxury vehicles through to 4wd’s means we can cover any fleet with executive luxury vehicles through to the hard working commercial vehicles and 4WD’s. Our vehicle detailers give each and every vehicle a complete detail before being returned to the customer.
